No. 1
Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?
Receptionist : ............... I'll try to put you through to Mr.Agus at his office.
A. It's all right
B. Hold the line,please
C. Who's speaking,please!
D. Sorry to keep you waiting
No. 2
Operator: Subsription Division,Tempo Magazine.Can I help you?
Caller :Yes,I'd like to subscribe to Tempo.
Operator: Yes,ma'am............................
Caller :This usan Olivia
A. Can I talk to Susan Olivia
B. Shall I call You with your last name?
C. May I know who's calling ,please?
D. Can you tell me her name,please?
No. 3.
Caller : Hello....................................?
Nita : I'm sorry,he is out .Could you call back at four?
Caller : All right.Thank you
A. Could you speak to Mr.Aziz,please?
B. Can I take a message from you
C. Could I speak to Mr.Aziz,please?
D. Would you like to call him again
No. 4
Doni : Hello ........................................?
Iwan : Yes,speaking
Doni : I need some information about the product you launched yesterday
A. Could you tell me about your product ,please
B. Who's speaking
C. Could I speak to Mr.Iwan,please
D. Could you put me through to Doni
N0 5.
Sandi : Good morning.This is Sandi.May I talk to Mr.Zaenal,please?
Receptionist: ...................I'll try to put you through to Mr.Sandi at his office.
A. Hold the line,please
B. Sorry to keep you waiting
C. Who's speaking,please
D. Yes,I'm speaking
No. 6.
Taufiq : Happy Travel,taufiq speaking
Olga : Hello,Mr.taufiq.This is Olga..................
Taufiq : Oh,yes,Miss Olga.I hope you and your family will have a wonderful time.
Olga : Thank you.We are very excited.
A. I am sad to tell you the truth
B. I liked to talk about the ticket service
C. I am disappointed with the service last night
D. I am calling to confirm my trip to Disneyland
No 7.
Andre : I need to book a room for this weekend.May I know the rate?
Banu : ........... And which room would you like to have, single or double?
Andre : Sure.My name is Andrea Thomas and I'd like single room,please.
A. Will you put me through Mr.Brown?
B. Can I talk to the manager?
C. May I leave a message?
D. May I know who's speaking?
No. 8.
Receptionist : Good morning.What can I do for you,sir?
Guest : I'd like to talk to the Personnel Manager,please.
Receptionist : ....................?
Guest : Yes.My name is Hendarto.
A. May I have your name
B. Could you call him later
C. Have you met him before
D. Have you made an appointment
No. 9.
Receptionist: Good morning, Nirwana Hotel. Can I help you?
Caller : Room 1023, please.
Receptionist : I'm sorry, there is no answer.............................?
A. What can I do for you
B. How do you spell it
C. Can I tke a message
D. He is not in at the moment
No. 10.
Receptionist : ......................................................
Caller : May I speak to Mr. Rahadi, please?
Receptionist : Hold on, please?
A. Good morning,Nusantara Airlines. Can I help you?
B. Hi. This is Nusantara Airlines. Can I help you?
C. Hi. I'm Rendy from Nusantara Airlines.Who are you?
D. Hello. Good morning. You're Mr. Gondo, right
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Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?
Receptionist : ............... I'll try to put you through to Mr.Agus at his office.
A. It's all right
B. Hold the line,please
C. Who's speaking,please!
D. Sorry to keep you waiting
No. 2
Operator: Subsription Division,Tempo Magazine.Can I help you?
Caller :Yes,I'd like to subscribe to Tempo.
Operator: Yes,ma'am............................
Caller :This usan Olivia
A. Can I talk to Susan Olivia
B. Shall I call You with your last name?
C. May I know who's calling ,please?
D. Can you tell me her name,please?
No. 3.
Caller : Hello....................................?
Nita : I'm sorry,he is out .Could you call back at four?
Caller : All right.Thank you
A. Could you speak to Mr.Aziz,please?
B. Can I take a message from you
C. Could I speak to Mr.Aziz,please?
D. Would you like to call him again
No. 4
Doni : Hello ........................................?
Iwan : Yes,speaking
Doni : I need some information about the product you launched yesterday
A. Could you tell me about your product ,please
B. Who's speaking
C. Could I speak to Mr.Iwan,please
D. Could you put me through to Doni
N0 5.
Sandi : Good morning.This is Sandi.May I talk to Mr.Zaenal,please?
Receptionist: ...................I'll try to put you through to Mr.Sandi at his office.
A. Hold the line,please
B. Sorry to keep you waiting
C. Who's speaking,please
D. Yes,I'm speaking
No. 6.
Taufiq : Happy Travel,taufiq speaking
Olga : Hello,Mr.taufiq.This is Olga..................
Taufiq : Oh,yes,Miss Olga.I hope you and your family will have a wonderful time.
Olga : Thank you.We are very excited.
A. I am sad to tell you the truth
B. I liked to talk about the ticket service
C. I am disappointed with the service last night
D. I am calling to confirm my trip to Disneyland
No 7.
Andre : I need to book a room for this weekend.May I know the rate?
Banu : ........... And which room would you like to have, single or double?
Andre : Sure.My name is Andrea Thomas and I'd like single room,please.
A. Will you put me through Mr.Brown?
B. Can I talk to the manager?
C. May I leave a message?
D. May I know who's speaking?
No. 8.
Receptionist : Good morning.What can I do for you,sir?
Guest : I'd like to talk to the Personnel Manager,please.
Receptionist : ....................?
Guest : Yes.My name is Hendarto.
A. May I have your name
B. Could you call him later
C. Have you met him before
D. Have you made an appointment
No. 9.
Receptionist: Good morning, Nirwana Hotel. Can I help you?
Caller : Room 1023, please.
Receptionist : I'm sorry, there is no answer.............................?
A. What can I do for you
B. How do you spell it
C. Can I tke a message
D. He is not in at the moment
No. 10.
Receptionist : ......................................................
Caller : May I speak to Mr. Rahadi, please?
Receptionist : Hold on, please?
A. Good morning,Nusantara Airlines. Can I help you?
B. Hi. This is Nusantara Airlines. Can I help you?
C. Hi. I'm Rendy from Nusantara Airlines.Who are you?
D. Hello. Good morning. You're Mr. Gondo, right
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